Shipping + FAQ
INTERNATIONAL CUSTOMERS: TRACKING DOES NOT COME AS STANDARD ON ANY ITEMS IN MY SHOP, IF YOU WANT TRACKING THEN YOU HAVE TO PAY A BIT MORE AND SELECT THE TRACKED OPTION WHEN YOU CHECKOUT. PLEASE DO NOT EMAIL ME ASKING FOR TRACKING INFO 2 WEEKS AFTER YOUR ORDER WAS DISPATCHED IF YOU DIDN'T SELECT AND PAY FOR TRACKING AT THE CHECKOUT!!!
Also, i am not responsible for any import tax or charges your parcel incurs. I send all non UK parcels out with the correct electronic customs data labels on the back (as required) but if upon arrival to your country, the parcel is held in customs and you are charged import tax, this is not my responsibility. I'm sorry if it happens, but as the customer it is unfortunately your responsibility to pay any import fees.
FYI - For EU and International (excluding the USA) orders of £50 (not including shipping) and above I automatically offer a complimentary upgrade to tracked shipping (so you still pay the standard shipping fee but i'll pay the bit extra for tracking for you) but unfortunately cannot offer this for orders under £50 at this time.
For US customers, I can no longer offer this complimentary shipping upgrade, since the prices were raised on July 20th 2020 (to deal with the tariffs imposed by your USPS) the difference between standard and tracked shipping for the US is £11.50 extra and I simply cannot pay this much out of pocket, i'm very sorry.
For UK orders above £30 I usually get signed for shipping from Royal Mail.
For orders both in and out of Europe, if you spend £30 or more PLEASE try to get tracking! It will probably only be a few £ extra and your order is insured and safe (+ peace of mind for me and for you!)
Shipping Prices - please remember that I do NOT get to keep the money for shipping, it goes to the Isle of Man post office when your order is dispatched. I only keep a small amount to cover the cost of the box/envelope and labels.
patches/stickers - envelope via airmail with a stamp
UK - £1
EU - £1.50
USA - £3
Australasia - £2.50
Rest of World - £2.50
pins/stationery - PIP box (NO TRACKING) via airmail starts at
UK - £1.80
EU - £3.50
Australasia - £6
Rest of World - £5.60
pins - PIP box (WITH TRACKING) starts at
EU - £10.80 - (over 100g £12)
USA - £20 - (over 100g £22.80)
Australasia - £12.50 (over 100g £13.80)
Rest of World - £12.50 - (over 100g £13.80)
Why are the shipping costs for the USA so much higher than everywhere else? - This is because the US government and USPS decided to hike up fees and impose tariffs on other countries. From July 20th 2020 the prices were reluctantly raised by Royal Mail in the UK to help deal with the hefty tariffs. Unfortunately there's absolutely nothing I can do about this, I know it's not very fair but if you don't like it take it up with your government because they're the ones to blame!
Why is there more than one option for shipping? - For UK customers there is only a Standard postage option (tracked can be added upon request, but i'm not sure that there's really any need since you'll usually get next day delivery anyway). For USA, International and EU customers there is the option of Standard or Tracked postage. Remember that you will NOT get tracking on your order unless you specifically select and pay for it at the checkout.
PLEASE NOTE: for customers in Mexico, there is no full tracking available from Royal Mail, you can get signed for postage, which costs the same as INTL tracking and does come with a tracking number, however you won't be able to get a full location by location view of where your parcel is.
Which shipping option should I choose? - It is entirely up to YOU which shipping option you choose. The Standard option will take slightly longer to arrive than the tracked one but there's not a huge difference in time, international orders can take 10-60 working days. It's entirely up to you, that's why there's multiple options. Also, since Standard postage has NO TRACKING available, please do not email me requesting tracking info after you've selected the Standard option.
If you do select Tracked shipping and cannot locate your tracking number once your order has been dispatched, please email me and I will send you the Royal Mail tracking link.
Which shipping service do you use? - All orders are sent out from the Isle of Man Post Office via Royal Mail. Once they reach the destination country all parcels automatically switch over to your local postal delivery network.
When will my order be dispatched? - depending on the day, most orders are sent out within 2-5 working days. Sometimes your order will be dispatched the same day, other times it might take a little longer if it's for a handmade item. Obviously if you place an order at the weekend or on a Friday, it probably won't be shipped until the following week as the post offices are only open for a few hours on Saturday mornings and are closed all day on Sundays.
Why hasn't my order been posted yet? - I always aim to get orders posted out within 2-5 working days unless I am off island or under the weather. Does your order include a preorder item? If it does the item will clearly say Preorder in the title, if this is the case then your order won't be shipped until the preorder item arrives in stock. Every preorder has its estimated shipping date at the top of the listing. If you change your mind and don't want to wait for a preorder item please email me to let me know ASAP and I can cancel and refund your order for you.
How long will it take for my order to arrive? - International mail will usually take 10-60 working days or longer, and please remember that 'working days' does not include weekends, national holidays or bank holidays when the postal network is closed. I really can't do anything about how long a parcel takes to reach a destination and the only way to know exactly when your parcel will arrive is if you select the Tracked postage option. For the USA things seem to reach the East and West coasts quicker than elsewhere, but other than that it varies quite a lot. EU orders should take between 7-30 working days and UK orders take about 2-7 working days, weather depending.
Please be aware that all mail has to be flown or shipped off the island where I live, so if we're in the middle of a storm then things might be delayed by a day or two as no planes or boats will travel. Once again, I cannot help this. The Post isn't an exact science, sometimes things arrive when predicted, other times they disappear for a week or two then turn up suddenly, I implore you to be patient when waiting for an international delivery, this goes both ways you know, I often have to wait well over a month for parcels from America.
It's been a few days and my order still hasn't arrived? - Please be patient and always allow a little extra time for delivery! I do live on a tiny island in the middle of the Irish Sea in between England and Ireland which means that everything I post out has to go by plane or boat over to the UK mainland before it can be sent anywhere else. This means that it might take a while for your item to arrive... but don't worry, it will hopefully get there eventually. So unless you live in the UK, chances are it might take a week or two to get to you.
I placed an order but changed my mind, what should I do? - please contact me ASAP before I send out your order and I will cancel the transaction and issue a refund or an exchange. If you change your mind after your order has been dispatched then there's nothing I can do, but i'm happy to issue a refund if you email me and return the item/s to me once the parcel has arrived.
Why is the postage label on my order less than what I paid for postage? - please remember that I still have to buy all the envelopes, stamps and boxes that the orders are sent out in... THAT is why the postage is on average about 30p more than what I'm charged at the post office. That small amount pays for the box, sellotape, return address label and address label. I only keep a very small amount for costs, the rest goes to the Royal Mail to pay for the delivery of your parcel so if you don't like the shipping costs, please complain to them for pushing the prices up each year, not to me! For US customers, due to the massive increase in prices, I have tried to absorb as much of the packaging cost as possible to give you the fairest price I can offer.
My order arrived and I've been charged import tax, what is this for? - I am not responsible for any import fees or taxes incurred. Unfortunately when ordering things from overseas, some countries charge the recipient import tax or a release fee before they can have their parcel. This payment is your responsibility, not mine. There is NOTHING I can do from my end to know whether or not you will have to pay any import tax when your order arrives. It seems to be a sort of luck of the draw type deal, and if it's any consolation, I get hit with import taxes ALL the time on parcels I receive from overseas, so I truly feel your pain.
It's been a month but my order still isn't here? - in the very rare occurrence that your order simply fails to arrive 60 working days after the transaction, please contact me to discuss options.
Unfortunately the postal system isn't infallible and occasionally items do vanish in transit, especially when you consider the distances some of the orders have to travel. There isn't really an awful lot that I can do about this.
I do everything I can to ensure that your order will reach you, I take each item to the post office myself to be weighed and charged + all boxes have 'IOM safe to fly' labels on them and handwritten customs labels where required. All of my orders are sent out with a return address on the back but if nothing gets to you and nothing comes back to me, there's not a lot I can do except apologise. I am unable to issue a refund or replacement for every lost order as it's simply not my fault.
If your order doesn't arrive after 2 months, let me know and I can send you a discount code if you'd like to re-order, but other than that, there's not much I can do. Once i've handed an order over to the post office, it's quite literally out of my hands.
The best way to ensure that your order reaches you is to select one of the Tracked postage options when making a purchase. This way you can keep an eye on the order as it makes its way to you + in the unlikely event that it does get lost, the order will be insured, guaranteeing a full refund or replacement for you.
Please always ensure that you supply an accurate address for delivery. I am not at fault if your order gets lost because you gave an incorrect address at checkout and you will be charged again for delivery if your order is returned to me marked 'incomplete or incorrect address'.
My pin arrived and there is a small mark in the enamel - You might not realise this but every single pin badge is coloured entirely by hand and unfortunately this does open up the possibility of occasional human error + it also means that sometimes small specks of dust get caught in the wet enamel and cause tiny 'bubbles' or marks. These marks are perfectly normal (every pin seller will get them) and they just make your pin more unique, however, if you are unhappy with your pin please email me a photo and we can look at a refund or replacement (but be aware that this is not possible for all cases if a design is out of stock). Please bear in mind that while I do my best to personally check every single pin before it's carded and packed, this method isn't always 100% infallible.
My Pin arrived and I pinned it to my jacket/bag and it fell off - if you lose or damage an item after it arrives then it's not really my fault is it... you should have been more careful you ditzy dolly! No pin maker likes hearing this but at the same time, we can't issue replacements for something YOU lost. It's sad, and it happens to us as well, I've lost a bunch of other designer's pins off of jackets and bags over the years, it sucks. If you reach out to me about this happening, I might be able to offer a discount to help you replace the lost pin but you'll need to provide proof + your order number before I will consider offering a discount.